However, if you wish to complain anonymously, it cannot be guaranteed that your complaint can be examined by a competent body. Such an examination is impossible if personal data is absolutely necessary in order to clarify the matter to which the complaint relates.

How would you like to contact us?*

Directly via the contact formAppointment by phone

I agree to the collection and processing of my personal data by the Independent Complaint Office. The data will be required by the complaint office for the processing of my complaint and will only be used for this purpose. /DE/ Ich stimme der Erhebung und Verarbeitung meiner persönlichen Daten durch die unabhängige Beschwerdestelle zu. Die Daten werden von der Beschwerdestelle für die Bearbeitung meiner Beschwerde benötigt und nur dafür genutzt.*
I agree to the forwarding of my personal data by the Independent Complaints Office to the competent authority for the purpose of investigating my complaint. /DE/ Ich stimme der Weiterleitung meiner persönlichen Daten durch die unabhängige Beschwerdestelle an die zuständige Behörde zu, damit dort meine Beschwerde geprüft werden kann.
I hereby authorise the staff of the BuBS to receive the notification of the outcome of the complaint investigation from the competent authority and to forward it to me. I understand that this authorisation is voluntary, has no impact on the complaint investigation and can be revoked at any time towards the BuBS. /DE/ Hiermit bevollmächtige ich die Mitarbeitenden der BuBS, die Mitteilung über das Ergebnis der Beschwerdeprüfung von der zuständigen Behörde entgegenzunehmen und mir zu eröffnen. Ich habe verstanden, dass diese Vollmacht freiwillig ist, keinen Einfluss auf die Beschwerdeprüfung hat und jederzeit gegenüber der BuBS widerrufen werden kann.

Even if you wish to submit your complaint anonymously, it can be helpful to provide BuBS with your email address or phone number. Sometimes we need additional information about your complaint, and this also allows us to inform you about the outcome of our review. Your personal data will be treated confidentially and will not be shared with third parties, unless you have selected the checkbox “Forward to authorities”. You can also submit the form without providing your contact details. Please give a very detailed description of the issue (including the exact location, time, people involved, etc.) so that the authorities can process your complaint properly.