Contact

You can submit your complaint to us by phone, via the contact form or by email. You can also visite our office in Neukölln and submit your complaint in person.

Our staff will record your complaint in your mother tongue.

We speak Arabic, Azerbaijani, Dari, German, English, Farsi, French, Kurdish, Maninka, Pashto,Georgian, Vietnamese, Russian, Tigrinya, Turkish and Ukrainian. Sign language mediation and other languages can be arranged.

Our office hours are from Monday to Friday from 09:00 – 17:00 (by arrangement till 19:00).

Contact by phone

In which language would you like to submit your complaint? (Please click)

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Kurdish

+49 173 617 0929Man (Kurmandschi, Sorani)
+49 1520 138 7488Frau (Sorani)
+49 173 617 0890Mann (Kurmandschi)

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English

+49 173 617 0136Man
+49 173 617 0143Woman(ex.Tuesday)
+49 173 628 8938Man(Th.,Tue.,Fr.)
+49 173 152 1746Man(Tue- Fr)

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Hindi/Urdu

+49 173 628 9556Man(Mo.,Tue,.Wed.)

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Farsi/Dari

+49 173 617 0865Woman
+49 1520 138 7488Woman
+49 1520 134 0131Man(ex.Thursday)
+49 173 628 8938Man(Tue.,Th.,Fr.)
+49 173 628 9556Man(Mo.,Tue.,Wed.)

K
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Tigrinya

+49 173 617 0275Mann (Mo.-Tue.)

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Pashtu

+49 173 628 8938Man(Tue.,Th.,Fr.)

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Turkish

+49 173 617 0136Man
+49 173 152 1746Man(Tue -Fr)
+49 173 628 8938Man(Tue.,Th.,Fr.)

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Hebrew

+49 173 617 0143Woman(ex.Tue))

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Romanian/Moldovan

+49 173 628 8691Man(Tue.,Wed.,Th.)

*If you do not find your language in the list, please call us on +49 30816901-2570 or email us at Beschwerde@bubs.berlin. We will organise a language mediation and contact you as soon as possible.

Complaint form

    However, if you wish to complain anonymously, it cannot be guaranteed that your complaint can be examined by a competent body. Such an examination is impossible if personal data is absolutely necessary in order to clarify the matter to which the complaint relates.

    How would you like to contact us?*

    Your Complaint:*

    Please enter your telephone or mobile number:*

    We will call you.

    You can send us files such as Videos and photos by E-Mail beschwerde@bubs.berlin

    Data Protection



    Bitte beachten Sie, dass es für uns sehr hilfreich wäre, Ihre E-Mail-Adresse oder Telefonnummer von Ihnen zu bekommen, damit wir Sie bei Bedarf kontaktieren können. Denn manchmal benötigen wir weitere Informationen zu Ihrer Beschwerde, auch können wir Ihnen somit das Ergebnis der Prüfung der Beschwerde mitteilen. Wir möchten jedoch betonen, dass Ihre persönlichen Daten vertraulich behandelt werden und nicht an Dritte weitergegeben werden, sofern Sie die Checkbox „Weiterleitung an Behörden“ nicht ausgewählt haben. Sie können das Formular also auch ohne Ihre Kontaktdaten absenden.

    * Mandatory fields

    Adresse

    Berliner unabhängige Beschwerdestelle (BuBS)
    Donaustraße 78
    12043 Berlin

    Directions: U-Bhf Karl-Marx-Straße or bus Geygerstraße (M41 from Hermannplatz)

    All of our spaces are barrier-free.

    Do you live in LAF accommodation? If so, you can also speak directly to our complaint officers at the BuBS consultation hours.

    *The BuBS consultation takes place once or twice a month. The schedules are posted in the accommodation.