Beschwerde Unterkunft Berlin English

Welcome to the future website of Die Berliner unabhängige Beschwerdestelle
(BuBs; The Berlin Independent Office for Complaints)

The goal of this project is to improve the conditions for refugees living in Berlin reception centres (AE and GU).

Through our office, confidential persons are ready to help and empower refugees to formulate complaints in their language and forward these to the Landesamt für Flüchtlingsangelegenheiten (LAF; State Office for Refugee Affairs). In the future, we will offer consultation hours in the office for complaints and in the accommodations. Due to the Coronavirus situation, complaints can currently only be received by telephone, e-mail, or video call.

The following people can contact us:

  • Residents of Reception Centres (AE) and Shared Accomodations (GU) operated on behalf of the LAF (all centre residents can contact us, regardless of their residency status and weather receiving benefits from LAF or Jobcentre – if the LAF is not responsible for the centre, only advice or a referral is possible
  • Individuals receiving LAF benefits (regardless of housing
  • Employees of providers and security firms working in AE / GU
  • Volunteer helpers
  • Neighbours of AE / GU if the complaint is about accommodation-related facts (we are not able to assist with complaints about political decisions – such as site planning, the acceptance of federal and state asylum seekers, the type and scope of benefits, or similar issues
  • Refugees whose complaint is the responsibility of another state or federal agency (in this case, only advice or a referral is possible)
  • Residents, inhabitants, and employees of future shelters from the Gesamtstädtische Steuerung der Unterbringung von Wohnungslosen (GStU; General Urban Management of the Accommodation of Homeless People) in which a pilot complaint office is being established
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Kontakt zur Beschwerde-Unterkunft-Berlin

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